Building a home for love for decades, Marco Polo Tile will designate August every year as "Thanksgiving Service Month" starting from 2020. In August 2022, the third quarter of the Marco Polo Tile Thanksgiving Service Month is in full swing! Marco Polo people from all over the world use professional service attitude and colorful service activities to give back to new and old customers, and strive to create a high-quality service experience!
At the beginning of Marco Polo Tile’s Thanksgiving Service Month in August, Hanzhong Marco Polo Tile responded positively and quickly organized several service teams, prepared gifts and professional tile cleaning tools, and went to Carry out return visit services at customers’ homes.
On August 9, a service team set out to visit the customer, Mr. Shen, at his home. There was a power outage in the community that day, so the Hanzhong Marco Polo Tile Service Team climbed 21 floors in hot weather before finally arriving.
As soon as he entered the door, the service team presented Mr. Shen with carefully prepared gifts. Mr. Shen took the gift and saw everyone was sweating profusely, so he quickly said: "Thank you. The weather is so hot. You are really considerate. Please sit down and take a rest to cool off."
During the return visit, Mr. Shen took the service team to visit the decoration effect of the house. Recalling his experience during the renovation, Mr. Shen said: "The first time I entered the store, I was very impressed by your professional product explanations and enthusiastic service. When I got home and compared it, I still felt that your Marco Polo tiles were more reassuring, so I It was decided quickly. Regarding the paving design, although I didn’t have time to follow up in detail and just briefly described the decoration style, Marco Polo Tile quickly completed a design that I was very satisfied with.”
Looking at the beautiful and comfortable home now, Mr. Shen said: "It was a hot day during the renovation work, and you still followed up on the tile laying on site every day. I was really touched when I saw your soaked clothes. The service is worry-free and assured. It’s a good choice to choose Marco Polo tiles!”
At the same time, another service team also arrived at the home of the customer Ms. He on time under the scorching sun for a return visit. Ms. He’s house is almost completed, and the Marco Polo ceramic tile service team has come up with professional services.Professional tools were used to carefully and meticulously clean the tiles throughout the house.
Looking at the serious and focused expressions of the service staff, Ms. He couldn’t help but recall the scene when she first started decorating: “At the beginning, I didn’t know much about how to choose ceramic tiles and had no idea, but now When I went to the Marco Polo Ceramics store, you patiently explained it to me, and everyone’s service was very enthusiastic! I was deeply impressed by you right away.”
From measuring the room to selecting materials, from delivering bricks to laying guidance, Hanzhong Marco Polo Ceramics meticulously followed up the decoration of Ms. He’s home throughout the entire process. The considerate and thoughtful service kept Ms. He coming back again and again. Praise: "Such a beautiful decoration effect, young people in the family say that the ceramic tiles are well chosen! Next time my friends decorate, I will definitely recommend Marco Polo ceramic tiles!"
Only by being more professional can we serve customers better! The return visit trip in the third quarter of Marco Polo Ceramics Thanksgiving Service Month is still continuing, just to let more customers enjoy the most considerate and assured service!
